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Shuffle FAQ — All your questions answered, right here

Whether you have questions about registration, payments, bonuses, betting rules, or security — find the answers here. The complete FAQ for shuffle.

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Account & Registration
8 Q&As

To register on Shuffle, you'll need:
  • An active Bangladeshi mobile number (for OTP verification)
  • A valid email address
  • Your full name (as it appears on your National ID)
  • Date of birth (to verify you are 18+)
Registration is completely free and takes just 3 minutes. Before your first withdrawal, you will need to complete KYC verification by submitting a photo of your national ID.

No. Under Shuffle's terms, each individual is only One account Only one. If multiple accounts are found belonging to the same person, all accounts will be closed and balances may be forfeited. Please play fair and stick to one account.

KYC (Know Your Customer) is the process of verifying your identity. As an internationally licensed platform, shuffle is legally required to carry this out. You will need: a photo of the front and back of your National ID, plus a selfie. The process is typically completed within 24 hours.

There are two ways to close your account:
  • Self-Exclusion: From Account Settings, you can self-exclude for 6 months, 1 year, or permanently.
  • Email: Email support@shuffle-baji.com with the subject line "Account Closure Request".
Please withdraw your balance before closing your account. To learn more about responsible gaming, Here Go.

You can change your email — simply add a new one under Account Settings and verify it. However, your username cannot be changed once it's been set. If you absolutely need it changed, contact support.

If you don't receive an OTP, wait 30 seconds first, then click "Resend". Make sure the number you entered is correct. If it still doesn't arrive: check your spam folder (for email OTPs) or try a different network. If the problem continues, contact support@shuffle-baji.com.

Most details can be updated directly from your account settings. However, to change a KYC-verified name or date of birth, you will need to contact support and provide a reason. Changing your mobile number requires OTP verification.

Yes. Once registration is complete, you can deposit and start betting straight away. KYC verification is not required to place bets, but it is mandatory before you can make a withdrawal. Your first deposit also comes with a 150% welcome bonus.
Payments, Deposits & Withdrawals
8 Q&As

Steps to deposit with bKash:
  • Log in to your account and click the "Deposit" button.
  • Select bKash as your payment method.
  • Enter an amount (minimum ৳500).
  • Send the payment to Shuffle's bKash number.
  • Enter the transaction ID and submit.
Your balance typically updates within 5 minutes.

Deposit limits vary by payment method:
  • bKash/Nagad: Minimum ৳500 — Maximum ৳50,000 per transaction
  • Rocket: Min ৳500 — Max ৳30,000
  • Bank Transfer: Minimum ৳1,000 — no upper limit
Higher limits apply for VIP members.

Processing times by payment method:
  • bKash/Nagad: Typically 15–30 minutes (up to 24 hours)
  • Rocket: 30 minutes to 4 hours
  • Bank Transfer: 1–3 business days
Without KYC verification, your first withdrawal may take longer to process.

First, wait 10 minutes and refresh the page. If the balance still hasn't updated, contact Live Chat with your transaction ID, amount, and time. Shuffle typically resolves issues within 1 hour. If a payment was sent to the wrong number, report it immediately.

shuffle does not charge any withdrawal fees. However, your payment provider (e.g. bKash, bank) may apply their own charges. If you make more than 3 withdrawal requests in a week, a small processing fee may apply to each additional request.

shuffle currently supports:
  • BKash (Deposit & Withdrawal)
  • Nagad (Deposit & Withdrawal)
  • Rocket (Deposit & Withdrawal)
  • Bank Transfer (Deposit & Withdrawal)
More payment methods will be added in the future.

The minimum withdrawal amount is ৳500. To withdraw bonus balance, wagering requirements must first be met. Your main balance can be withdrawn at any time in amounts of ৳500 or more, provided your KYC verification is complete.

Yes, you can cancel a withdrawal request before processing begins. Go to your withdrawal history page and click the "Cancel" button. Once processing has started, cancellation is no longer possible. If you encounter any issues, contact Live Chat right away.
Bonuses & Promotions
7 Q&As

Claiming the welcome bonus is straightforward:
  • On Shuffle Register
  • Activate promo code SHUFFLE150 before your first deposit (optional)
  • Make a minimum deposit of ৳500 using any supported payment method
  • A 150% bonus will be automatically credited to your Bonus Wallet
Maximum bonus of ৳15,000 available.

A wagering requirement means you must place a specified amount in bets before withdrawing bonus funds. The welcome bonus carries a 30× wagering requirement — so if you receive a ৳1,000 bonus, you need to wager a total of ৳30,000. These bets can be placed on any Sports or casino market. Track your progress in the "Bonus" section.

Yes. Most bonuses must be used within 30 days of being credited. Free spins are generally valid for up to 7 days. Special promotional bonuses may have different expiry terms — please read the offer details. Any unused bonus balance is automatically removed once it expires.

shuffle pays weekly cashback every Monday. 5% of your net losses from the previous week is credited directly to your wallet. There are no wagering requirements on this cashback — you can withdraw it straight away. VIP members can receive up to 15% cashback.

Share your referral link (Account Settings → Referral Program). When a friend registers through your link and makes their first deposit, you'll receive a ৳500 referral bonus. The bonus is credited to your wallet within 24 hours. There's no cap on the number of referrals.

No, most bonuses can only be withdrawn after the wagering requirements have been met. However, cashback and certain special offers can be withdrawn directly. Check the full terms for each bonus under the "Bonus" section.

How to get shuffle's official promo codes:
  • Use the welcome code SHUFFLE150 at registration
  • Check the newsletter sent to your registered email
  • Keep shuffle app notifications turned on
Do not accept promo codes from unknown or unofficial sources.
Betting & Sports
8 Q&As

Live betting lets you place bets on matches in real time as they unfold. Odds shift moment to moment based on how the match is progressing. How to get started: Go to the Sports section → Select the "Live" tab → Choose your match and market → Enter your stake in the bet slip → Confirm. Bet acceptance is instant.

You can bet on cricket (IPL, BPL, T20 World Cup, and all major leagues), football (Premier League, La Liga, UCL), kabaddi, tennis, basketball, badminton, volleyball, esports (CS:GO, Dota 2, LoL), boxing, and much more on Shuffle. New sports are added regularly.

Winnings are credited to your main wallet as soon as the match ends — results are typically updated within 30 minutes of the final whistle. You can withdraw your winnings straight away or use them on your next bet.

If a match is cancelled or abandoned, all bets are voided and your original stake is refunded. If a match is interrupted mid-way due to rain or other reasons, results are settled according to shuffle's official rules. For disputed cases, please contact support.

Yes. Shuffle supports accumulator (parlay) bets — pick multiple matches on a single bet slip and win big at combined odds if they all come in. Adding more than one selection to your bet slip automatically creates an accumulator.

Yes, Cash Out is available on selected markets. During a match, go to your bet slip and click the "Cash Out" button. You'll receive an offer based on the current match situation — accept it and the amount is instantly credited to your wallet, before the final result.

The minimum bet is ৳20. Maximum bet limits vary by market and event — typically ranging from ৳5,000 to ৳1,00,000. Higher limits are available for high rollers. High Roller page Find out more here.

Log in to your account → Go to the "Betting History" or "My Bets" section. There you can view all active, settled, and cancelled bets. You can filter by date, market, stake, and result. Your full history is stored for up to 90 days.
Security & Login
6 FAQs

On the login page Click the "Forgot Password?" link. Enter your registered email or mobile number. A password reset link will be sent to you — the link is valid for 15 minutes. Click the link and set a new strong password. If you run into any issues, contact support.

Go to Account Settings → Security → "Two-Factor Authentication". Choose either Google Authenticator or SMS OTP. Once enabled, you'll need a code alongside your password every time you log in. This doubles your account security — make sure to keep it on.

Immediate steps to take:
  • Log in from another device and change your password
  • End all active sessions (Settings → Security)
  • Send an urgent email to support@shuffle-baji.com
  • Get instant help via Live Chat
Shuffle will secure your account promptly and review your transaction history.

No. shuffle does not sell or share your personal information with advertisers or any other third parties. Only limited data is shared with approved partners strictly for payment processing and fraud prevention purposes. For more details, please see our Privacy Policy Read.

Yes. shuffle is an international platform licensed by the Curacao Gaming Authority. We operate with 256-bit SSL encryption, independent RNG audits, and full AML compliance. Your funds are held in a separate, secure account.

Yes. Enable "Login Alerts" in your Account Settings. Any login from a new or unrecognised device will trigger an instant alert to your email and mobile. You can view all active device sessions and terminate any suspicious ones under Account Settings → Security → "Active Sessions".
Mobile App
5 Q&As

Download the shuffle app directly App page Available for both Android and iOS. Do not download from third-party sources — fake apps carry a real risk of cyber fraud. The app is free.

Yes. The Shuffle app gives you everything the website offers — live betting, casino, deposits, withdrawals, and bonus tracking, all in one place. On top of that, you get push notifications, biometric login, faster loading times, and live score updates.

The Android app requires approximately 45 MB and the iOS app approximately 60 MB of storage. Your device needs at least 1 GB RAM and Android 6.0+ or iOS 12+. A 4G connection or better is recommended for live betting on mobile data.

Some features may not work on older versions of the app. For security reasons, always use the latest version. Keep automatic updates enabled. After a major update, try logging out and back in — this resolves most issues.

Common troubleshooting steps:
  • Close the app and reopen it
  • Check your internet connection
  • Clear the app cache (Settings → Apps)
  • Uninstall and reinstall the app
If the issue persists, contact support@shuffle-baji.com with your device model, OS version, and a description of the problem.
Learn more

Learn More About shuffle

You'll find all the information you need in detail on these pages.

Responsible Gaming
A complete guide to setting betting limits, self-exclusion, and responsible gambling. All our protection tools are free.
Learn More
VIP Program
Earn VIP points the more you bet. Enjoy a dedicated personal manager, exclusive bonuses, and priority support.
View VIP benefits
Mobile App
Download the Shuffle app for Android and iOS. Place live bets from anywhere.
Download the app
Sports Betting
Bet on cricket, football, and 30+ sports at the best odds. Live markets, parlays, and Cash Out all available.
Start Betting
High Roller
Love playing big? Join the High Roller program for higher limits and exclusive perks.
Discover High Roller
Upcoming Sports Events
Check the schedule for upcoming cricket and football tournaments. Bet early and lock in the best odds.
View Events
Help Centre

Shuffle FAQ — Why this page matters

Whether you're new to shuffle or a long-time user, questions are bound to come up. Betting, payments, bonuses, security — whatever's on your mind, this FAQ page is your first stop. We want every user to enjoy shuffle with full confidence and clarity.

About Registration & KYC

Signing up on shuffle takes just three minutes. That said, many users are unsure about KYC. Simply put, KYC is a one-time identity verification — once completed, it won't hold up any future withdrawals. Have your National ID ready and you can get through KYC in as little as 5 minutes.

Payment transparency

For Bangladeshi users, payments are always the biggest concern. Shuffle understands that bKash and Nagad are part of everyday life here — so these methods have been made as simple and fast as possible. Deposits complete in just 5 minutes, and withdrawals in 15–30 minutes.

A Clear Understanding of Bonuses

The 150% welcome bonus sounds too good to be true — but it's real. You just need to understand the wagering requirements. While you can't withdraw the bonus directly, any winnings from bets placed with it are fully withdrawable. Shuffle keeps the terms for all bonuses written in plain language, so there's nothing hidden.

No compromises on security

Shuffle's security is built to banking-grade standards — 256-bit SSL encryption, 2FA, and session monitoring all work together to keep your account safe. To protect yourself from phishing, always make sure the address is shuffle-baji.com. shuffle will never ask for your password via email.

Help is never far away

If you can't find what you're looking for on this FAQ page, don't worry. Our support team is available 24 hours a day, 7 days a week. Live chat queries are answered in an average of just 3 minutes, and emails are responded to within 24 hours. We speak Bangla, so there's no language barrier.

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Get the fastest resolution via Live Chat
If you can't find your answer in the FAQ, come straight to live chat. Feel free to write in Bangla — we understand and will get back to you quickly. Alternatively, email us at support@shuffle-baji.com.
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