Shuffle Privacy Policy — Your Data Is Always Safe with Us

Shuffle (shuffle-baji.com) is one of Bangladesh's most trusted online Sports Betting and gaming platforms. This Privacy Policy applies from the moment you visit our website, use the mobile app, or access any shuffle service.

This policy details what information we collect, why we collect it, how we use it, how long we retain it, and what rights you have. By using shuffle, you agree to this Privacy Policy.

We understand that many people hesitate to share personal information on a betting platform — and that's completely understandable. That's exactly why we want you to know, clearly and upfront, where your data goes and how it's handled. No hidden details, no vague language.

Who This Policy Applies To

• Anyone visiting the shuffle website
• Registered members and account users
• Shuffle Mobile App Users
• Anyone who contacts customer support

Shuffle only collects information that is necessary to operate our services. We do not request data beyond what is needed — and we never will.

Information Collected Directly from You

Automatically Collected Information

Certain technical data is collected automatically when you use shuffle. This information is essential for the platform's functionality and security.

• IP Address & Device Information: For fraud detection and security purposes.
• Browser & Operating System: For platform optimization.
• Login Time & Session Data: For account security purposes.
• Betting History & Transaction Records: For legal compliance and dispute resolution.
• Cookie & Tracking Data: To improve the user experience.

Shuffle uses your data only for specific, clearly defined, and lawful purposes. These purposes are outlined transparently below.

Shuffle never sells your personal information to third parties. However, certain data may need to be shared in specific circumstances to ensure the platform operates properly.

Data Sharing Scenarios

• Payment Processors: Financial information is shared with payment providers such as bKash, Nagad, or your bank solely to process transactions.
• KYC / Identity Verification Services: With authorized third-party agencies for identity verification purposes.
• Law Enforcement Authorities: Where required by a valid court order or legal obligation.
• Licensing Authority: For periodic audits conducted by Curacao eGaming.
• Anti-Fraud Organizations: When reporting suspicious activity.

Service Provider Accountability

All third-party service providers that shuffle works with are required to adhere to our privacy standards. They are granted access only to the specific data needed for their designated tasks. Any provider found in breach of these terms will have their relationship with shuffle terminated immediately.

Shuffle has multiple layers of technical safeguards protecting your data — and these aren't just policies on paper; they are actively enforced.

Layers of Technical Security

• SSL/TLS 256-Bit Encryption: Every connection between your browser and our servers — on the website and app — is encrypted. You can confirm this by the padlock icon in your browser's address bar.
• Data Encryption: Sensitive data stored on our servers — including passwords and payment information — is protected with AES-256 encryption.
• Firewall & DDoS Protection: Robust network protection to prevent external attacks and unauthorized access.
• Two-Factor Authentication (2FA): The option to enable 2FA as an additional layer of security on your account.
• Real-Time Monitoring: An automated system that instantly detects and blocks suspicious logins or transactions.
• Regular Security Audits: Regular system audits conducted by third-party security experts.

Cookies are small data files stored in your browser. Shuffle uses cookies to make your experience smoother and more personalised.

How to Manage Cookies

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may prevent Shuffle from functioning properly — for example, you may not be able to stay logged in.

Instructions for managing cookies in Chrome, Firefox, Safari, and Edge can be found in each browser's Help section.

Shuffle retains your information only for as long as necessary. Data that is no longer needed is securely deleted after a set period.

Data Retention Period

• Active Account Data: Retained for as long as the account remains active.
• Transaction & Betting History: A minimum of 5 years, as required by law.
• KYC Documents: For up to 5 years after account closure, as required by law.
• Customer Support Contact: Up to 1 year after the issue is resolved.
• Cookie & Analytics Data: Automatically deleted after 1 year.
• Inactive Accounts: Data is reviewed after 18 months of inactivity.

Shuffle complies with international privacy standards, including the core principles of GDPR. You have the following rights regarding your personal data.

Shuffle strictly enforces an 18+ policy. We do not knowingly collect information from anyone under the age of 18. Age verification is mandatory at registration and is re-confirmed during the KYC process.

If a parent or legal guardian discovers that their minor child has created an account on Shuffle, please contact support@shuffle-baji.com immediately. We will promptly close the account and delete all associated data.

Shuffle may update this Privacy Policy at any time due to operational needs or changes in applicable law. For significant updates, you will be notified via your registered email and through an announcement on the platform.

Updated policies take effect 7 days after the changes are published. Continued use of shuffle during that period will be considered acceptance of the revised policy. The date of each version is noted at the top of this page.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out through the channels below.

To reach the Data Protection Officer (DPO) directly, include "For DPO" in the subject line of your email.