Responsible Gaming

On Shuffle Responsible Gaming — Keep betting fun, not a burden

Shuffle believes betting is entertainment — not an addiction. We want every member to play with enjoyment, within their limits, and with full awareness. Responsible gaming isn't just a policy for us — it's a human obligation.

Shuffle's commitment
🛡️ Age Verification Is Mandatory
⏱️ Session timer feature
💳 Set Deposit Limit
🚫 Self-Exclusion Option
🤝 24/7 Support Center
📊 Real-time spending tracker
18+
Age restrictions strictly enforced
6
All protection tools in one place
24/7
Support service active
3 minutes
Avg. support response
Understanding the basics

What is responsible gaming, exactly?

Responsible gaming means treating betting as a form of entertainment — where you decide how much time you spend, how much money you wager, and when to stop. It's not about restriction; it's about staying in control.

For many in Bangladesh, betting on cricket or football matches is seen as part of the fun. But sometimes, without even realizing it, that fun can turn into a dependency. shuffle is determined to make sure that never happens — which is why we've built in multiple safeguards from the very start.

Responsible gaming doesn't mean enjoying yourself less. It means you can keep enjoying it for longer — because you're staying within your limits, free from financial stress, and in a good headspace.

Remember these three core principles

  • Set a budget: Before you start betting, decide on a maximum spend for the day — and stick to it.
  • Manage your time: Decide how many hours you'll play before you start, and use the session timer to keep yourself on track.
  • Accept losses: Losses are a normal part of betting. Chasing lost money with more bets is never the answer.
Your weekly budget tracker
Deposit limit৳2,000 / ৳5,000
Betting Time4 hours / 10 hours
Number of sessions3 sessions / 7 sessions
Single bet limit৳500 / ৳2,000
This tracker helps you stay within your limits. Go to your account settings to set your limits.
Shuffle's Commitment
Age verification: No one under the age of 18 may use Shuffle — no exceptions.
Protection tools, free of charge: All responsible gaming tools are free and available to use at any time.
Addiction detection: If Shuffle detects a suspicious gaming pattern, we'll alert you proactively.
Support, not judgment: If you need help, Shuffle will assist you with respect and full confidentiality.
Instant effect: Self-exclusion and limit-setting requests take effect immediately.
Protection tools

Shuffle's Responsible Gaming Tools

These tools are in your hands — use them anytime, free of charge.

Deposit limit
Set your own daily, weekly, or monthly deposit cap. It takes effect immediately once saved. Increasing the limit requires a 72-hour waiting period — a deliberate measure to prevent impulsive decisions.
✓ Effective immediately
Session Time Limit
Set a session length before you begin. When your time is up, Shuffle will automatically notify you. You can choose any duration from 30 minutes to 8 hours.
✓ Available on both app and web
Set a loss limit
Once your losses reach a set amount, betting will automatically stop. This feature protects you from the "just one more" mindset. You can set separate daily, weekly, and monthly limits.
✓ Automatic protection
Take a break (Time Out)
Suspend your account for anywhere from 24 hours to 30 days to take a temporary break. During this period, no bets, deposits, or communications are possible. It's an effective way to reduce stress and regain clarity.
1–30 day options
Self-Exclusion
For a longer break, close your account for 6 months, 1 year, or permanently. During exclusion, you won't receive any emails or promotional messages. Once activated, this cannot be cancelled.
A permanent option is also available
Real-Time Activity Tracker
View your complete betting history, spending, wins, and losses at any time. Seeing real data makes it easier to make informed decisions.
✓ Detailed reports
Steps to activate protection tools
1
Log in to your account
Log in to your account on the Shuffle website or app.
2
Go to Profile Settings
Click the profile icon in the top right corner and look for the "Responsible Gaming" section.
3
Choose your preferred tool
Deposit limits, session timers, loss limits — choose the tools that work for you.
4
Set and save your limits
Enter your preferred limit and click "Save". Changes take effect immediately.
5
You will receive a confirmation email
A confirmation email will be sent to your registered address whenever you change your settings.
Need support?
If you're having trouble activating a tool or have any questions, reach us directly at support@shuffle-baji.com or via Live Chat. We're always here to help.
⚠️
Important: Decreasing a limit takes effect immediately — increasing one does not
For your protection, limit reductions take effect immediately. However, if you wish to increase a limit, a 72-hour waiting period applies — this helps prevent impulsive decisions made in the heat of the moment.
Self-exclusion can also be requested by email
If you're unable to log in to your account, please contact us directly at support@shuffle-baji.comby emailing "Self-Exclusion Request" to the address above. We will take action within 24 hours.
Warning Signs

How do you know if there's a problem?

If you notice these signs, stop and seek help — before it's too late.

⚠️
Chasing losses with more bets
This is known as "chasing losses" — one of the most dangerous signs of problem gambling. Money lost this way rarely comes back; it only leads to greater losses.
⚠️
Spending beyond your set budget
You keep telling yourself "this is the last time" but never stick to your budget — that's a clear sign you're losing control.
⚠️
Lying to family or friends about your betting
If you feel the need to hide your betting activity, that's an important warning sign.
⚠️
Difficulty focusing on daily responsibilities
Losing focus on work, studies, or family responsibilities because of betting.
⚠️
Unable to stop betting
You want to stop but can't — that feeling is a definite sign of addiction.
⚠️
Betting out of stress or frustration
Using betting to improve your mood creates an unhealthy dependency that can be difficult to break.
Check yourself

Is your betting under control?

Read through the questions below and check any that apply to you.

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Is asking for help a sign of weakness?

Not at all. In fact, acknowledging a problem and asking for help takes real courage. Many people in Bangladesh feel embarrassed to talk about gaming addiction — but remember, this is a health issue, not a character flaw.

Shuffle's support team will assist you with complete confidentiality and without judgment. Whether you're concerned about yourself or someone you care about, reach out to us today.

For parents

Your role in keeping children safe

Shuffle strictly enforces its 18+ policy — but your awareness as a family member matters too.

Age verification is mandatory
Age is verified at registration and reconfirmed during KYC. There is no way for anyone under 18 to open an account on Shuffle.
Keep your password secure
Keep your Shuffle account password out of your child's reach. If you use a shared device, always log out after each session.
Talk to your child
Talk openly with your children about online betting. Make an effort to find out if they are accessing any unfamiliar betting sites online.
Report a concern
If you suspect that a minor is using Shuffle, please notify us immediately at support@shuffle-baji.com. We will take action without delay.
Detailed guide

The complete guide to responsible gaming

Responsible gaming at Shuffle isn't a formality — it's at the core of who we are. From the very beginning, when we founded Shuffle, one thing was clear: our members' long-term wellbeing matters more to us than short-term profit.

Betting & Mental Health

Research shows that uncontrolled betting can have a negative impact on mental health. Anxiety, depression, and relationship problems are often linked to problem gambling. Shuffle is committed to ensuring none of our members ever reach that point.

Feeling angry, frustrated, or stressed after a loss is completely normal. But trying to bet your way out of that feeling isn't the solution. Take a break, talk to someone you trust, or reach out to Shuffle's support team.

Plan your finances

Follow one simple rule before you bet: only wager money you can afford to lose without it affecting your daily life. Never use rent, your child's education fund, or essential living expenses for betting.

Use Shuffle's deposit limit feature to set a monthly budget. Once it's in place, you won't have to think about it — the system will automatically keep you within your limit.

Build healthy betting habits

  • Never place a bet when you're tired, drunk, or highly emotional.
  • Don't chase a winning streak with bigger bets — luck can turn at any moment.
  • Never treat betting as a source of income.
  • Before every bet, pause and ask yourself — is this really what I want?
  • Take regular breaks and spend time on other activities you enjoy.
  • Review your betting history regularly.

Help a loved one

If a friend or family member is struggling with betting, approach them with empathy rather than blame. Let them know that seeking help is a sign of strength, not weakness. If needed, contact Shuffle's support team together.

Shuffle is always committed to building a culture of responsible gaming. We want betting in Bangladesh to remain a healthy, enjoyable form of entertainment — not a source of harm in anyone's life.

Quick support
Direct support:
support@shuffle-baji.com
Live Chat — 24/7
Keep in mind
  • Betting is entertainment, not a source of income
  • Don't increase your bets after a loss
  • Play within your limits, not beyond them
  • Never bet money you can't afford to lose
  • Take regular breaks
FAQs

Everything you want to know about responsible gaming

You choose the duration of your self-exclusion — 6 months, 1 year, or permanently. For time-limited exclusions, your account can be reactivated once the period ends. Permanent exclusion, however, cannot be reversed. During any exclusion period, all promotional messages and offers will also be paused.

Yes, lowering your deposit limit takes effect immediately. However, increasing a limit requires a 72-hour waiting period. This is intentional — it's designed to protect you from decisions made in the heat of the moment.

Yes, your account balance remains completely safe during a Time Out. Only betting, deposits, and platform access will be restricted. Once the Time Out ends, you can use your account normally and your balance will be intact.

Not directly. For privacy reasons, only the account holder can manage their own account. However, if there is an urgent situation, please contact us at support@shuffle-baji.com with full details. Our team will review the matter with care and understanding.

Shuffle's system automatically monitors certain patterns — such as placing large bets immediately after a loss, unusually long sessions late at night, or repeated attempts to increase limits. When such patterns are detected, the system will automatically send you an alert, and our support team will reach out to you.
🤝

Enjoy Shuffle safely — we're here for you

Shuffle wants you to play and enjoy for the long term. Open your account today and use our responsible gaming tools to build a healthy betting experience.

Need help? Reach us at support@shuffle-baji.com or via live chat — available 24/7.

All protection tools are free For ages 18 and above 24/7 Support
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